Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to send it back. Items must be returned to the address below within 30 days to be eligible:
Dirt Roads and Dreams Western Boutique
15950 County Road 47.5
La Salle, CO 80645
Eligibility
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Items must be unworn, unused, unwashed, with tags attached, and in original packaging.
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A receipt or proof of purchase is required.
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Shoes must be returned in their original shoe box, placed inside a separate shipping box or poly mailer. Returns using only the shoe box as the shipping container will not be accepted.
Refund Processing Time
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Once your return is received and inspected, store credit will be issued within 5 business days.
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Store credit will be issued for the item price only (shipping costs are excluded).
How to Start a Return
Email us at dirtroadsanddreams@yahoo.com to begin the return process.
Please do not contact us on social media for returns or issues.
Final Sale Items
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All sale items and items marked “Final Sale” are not eligible for return.
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Site-wide sales are considered final sale.
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Gift cards are non-returnable.
Damages & Issues
Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us at dirtroadsanddreams@yahoo.com within 3 days so we can make it right.
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Refunds / Store Credit
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We do not issue cash refunds.
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Once your return is received and inspected, you will be issued store credit only for the purchase price of the item (excluding shipping).
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Store credit never expires and can be used toward any future purchase.
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Please allow up to 5 business days for processing.
European Union Customers
If your order ships to the EU, you have the legal right to cancel or return your order within 14 days, for any reason. Items must meet the same eligibility requirements listed above.
Questions?
Email us anytime at dirtroadsanddreams@yahoo.com — we’re always happy to help!