Shipping and Returns

Shipping Policy for Dirt Roads and Dreams Western Boutique

Thank you for shopping with us! At Dirt Roads and Dreams, we are committed to providing you with a seamless shopping experience. Below is an overview of our shipping policy:

Shipping Rates & Delivery Times


  • Flat Rate Shipping: We offer a flat rate shipping fee of $5.99 on all orders within the U.S.

  • Free Shipping: Enjoy free shipping on orders over $85.00 (before tax and shipping fees).

Processing Time


  • Orders are typically processed and shipped within 2 business days of purchase. Cutoff Time orders placed after 12pm (noon) Mountain Time will begin processing the next day. Please note that business days are Monday through Friday, excluding weekends and holidays.

Shipping Method


  • We partner with trusted carriers to ensure your order arrives as quickly and safely as possible. Shipping methods will depend on the size and destination of your order.

Order Tracking


  • Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.

Note on Delays


  • While we strive to process and ship orders quickly, please be aware that factors outside of our control (such as weather conditions or carrier delays) may occasionally cause a delay in delivery.

🚫 Shipping Restrictions

  • Currently, we only ship within the United States.

  • We do not ship to P.O. Boxes for oversized items.

If you have any questions about shipping or your order, feel free to contact our customer service team at dirtroadsanddreams@yahoo.com or give us a call at 970-302-3449

 

We have a 30-day return policy, which means you have 30 days after receiving your item to send it back. Items must be returned to the address below within 30 days to be eligible:

Dirt Roads and Dreams Western Boutique
15950 County Road 47.5
La Salle, CO 80645

Eligibility

  • Items must be unworn, unused, unwashed, with tags attached, and in original packaging.

  • A receipt or proof of purchase is required.

  • Shoes must be returned in their original shoe box, placed inside a separate shipping box or poly mailer. Returns using only the shoe box as the shipping container will not be accepted.

Refund Processing Time

  • Once your return is received and inspected, store credit will be issued within 5 business days.

  • Store credit will be issued for the item price only (shipping costs are excluded).

How to Start a Return

Email us at dirtroadsanddreams@yahoo.com to begin the return process.
Please do not contact us on social media for returns or issues.

Final Sale Items

  • All sale items and items marked “Final Sale” are not eligible for return.

  • Site-wide sales are considered final sale.

  • Gift cards are non-returnable.

Damages & Issues

Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us at dirtroadsanddreams@yahoo.com within 3 days so we can make it right.

Return Shipping

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

Refunds / Store Credit

  • We do not issue cash refunds.

  • Once your return is received and inspected, you will be issued store credit only for the purchase price of the item (excluding shipping).

  • Store credit never expires and can be used toward any future purchase.

  • Please allow up to 5 business days for processing.

European Union Customers

If your order ships to the EU, you have the legal right to cancel or return your order within 14 days, for any reason. Items must meet the same eligibility requirements listed above.

Questions?

Email us anytime at dirtroadsanddreams@yahoo.com — we’re always happy to help!